Frequently Asked Questions

To reset your password:

1. Go to the Login page
2. Click on "Forgot your password?" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link (check spam/junk folders if you don't see it)
5. Click the link and follow instructions to set a new password

If you still have trouble accessing your account, please contact our support team for assistance.

Yes! You can work on multiple startup ideas and business goals within your account. Your goal capacity grows with each tier:

• Free: 3 SMART goals + 2 lean experiments
• Ideation ($5/mo): 20 SMART goals - explore multiple startup ideas
• Validation ($9/mo): 25 SMART goals - test different concepts
• MVP ($19/mo): 50 SMART goals - build multiple products
• Launch ($49/mo): 100 SMART goals - scale operations
• Growth & above: Unlimited goals for serial entrepreneurs

Each goal can represent different aspects of your startup (customer validation, product development, marketing, etc.) or entirely separate business ventures.

Your Lean Vault remembers everything: All conversations, generated content, and insights are saved and searchable across all your goals and ideas.

Our pricing grows with your startup, ensuring you only pay for what you need:

1. Open Dashboard → Payment & Billing
2. Click Change Plan
3. Select the tier and confirm. We handle proration automatically.

Direct link: Change Subscription Plan

The Free plan is surprisingly powerful - perfect for testing if entrepreneurship is for you:

• 300 AI messages per month - That's 10 daily coaching sessions to explore your ideas
• AI Trend Scanner - Discover emerging opportunities and market trends (3/month)
• Creative Ideas Generator - Generate and refine startup concepts (10/month)
• Business & Marketing Plan Generators - Create professional plans to validate your concept (1 each/month)
• 6 SMART Goals + 4 Lean Experiments - Structure your progress with proven frameworks
• Lean Vault Storage - Every conversation and document saved forever
• Gamification System - Earn points and badges as you progress
• Basic Resources Access - Non-premium resources only (premium resources require paid tiers)

No credit card required! Start immediately and upgrade only when you're ready to accelerate your progress.

Yes. You can buy AI credits anytime without a monthly commitment:

We've designed our system to keep you productive:

• Smart Notifications: Get alerts at 50%, 75%, and 90% usage
• Daily Limits: Prevent accidental overuse with daily caps
• Instant Upgrades: Switch tiers immediately and get prorated credits
• Credit Purchase: Buy additional credits anytime (coming soon)
• Auto-Reset: Fresh limits every month on your billing date

We believe in earning your business every month:

Flexible Cancellation

• Cancel anytime - No questions asked, no hidden fees
• Keep access until the end of your billing period
• Data preserved - Your Lean Vault content remains accessible
• Easy reactivation - Resume your subscription anytime

30-Day Money-Back Guarantee

• New subscribers: Full refund within 30 days if not satisfied
• Annual plans: Pro-rated refund for unused months
• AI credits: Unused purchased credits never expire

Our Promise: We succeed when you succeed. No lock-ins, no pressure - just tools that help you build better startups.

Earn real rewards by helping other founders discover LeanPivot.ai:

For All Users - Coin Rewards

• Earn PivotCoins when someone signs up using your referral link
• Get bonus PivotCoins when they upgrade to a paid plan
• Use PivotCoins for subscriptions and AI credits (100 PivotCoins = $1)
• Track everything in your referral dashboard

For Mentors & Affiliates - Cash Commissions

• Progressive commission on referred subscriptions (10-20% based on tier)
• Monthly payouts via Bank Transfer or Stripe Connect
• Custom tracking links for campaigns and content
• Analytics dashboard to optimize your efforts

Win-Win: Help fellow entrepreneurs while earning rewards or revenue. Start referring from your dashboard!

The Community Blog features educational content created by our vetted mentors:

• Mentor-Created Content: Posts written by experienced entrepreneurs who've built successful startups
• Quality-Controlled: All posts go through an approval process to ensure high quality
• Stage-Relevant: Filter content by your current startup stage
• Learning Styles: Content tailored to different learning preferences
• Series Support: Follow multi-part educational series
• Engagement: Rate, comment, and bookmark posts

Visit Community Blog to explore all posts or follow specific mentors whose content resonates with you.

Yes! Users on paid tiers can create their own Collaboration Spaces:

• Choose Privacy: Make it public or private
• Set Stage Gates: Limit access to specific startup stages if desired
• Manage Members: Assign moderators and admins
• Tag Topics: Help others discover your space
• Track Activity: See engagement metrics and trending discussions

Perfect for: Building communities around your expertise, organizing masterminds, or creating accountability groups.

Ways to Earn PivotCoins:

• Complete Quests: Earn 50-500 PivotCoins per quest based on complexity
• Monthly Bonuses: Paid subscribers receive bonus PivotCoins (varies by tier)
• Referrals: Earn PivotCoins when you refer friends who sign up
• Achievements: Unlock badges and milestone rewards
• Community Contributions: Help others and earn recognition
• Mentor Bonuses: Mentors earn 50-75 bonus PivotCoins monthly on lower tiers

How to Spend PivotCoins:

• Subscription Discounts: Apply PivotCoins toward monthly subscription costs (up to 40% max discount)
• Premium Features: Unlock special tools and features
• Custom Quests: Post your own quests to get help from the community
• Priority Support: Get faster response times
• Mentor Sessions: Book 1-on-1 time with experienced entrepreneurs

Achievements:

Unlock badges and recognition for reaching milestones:

• Quest Completion: Badges for completing your first quest, 10 quests, 50 quests, etc.
• Skill Mastery: Badges for expertise in specific areas (MVP Development, Customer Validation, etc.)
• Community Impact: Recognition for helping other entrepreneurs
• Level Milestones: Unlock new badges as you level up
• Streak Rewards: Maintain daily or weekly activity streaks

Leaderboards:

Compete and compare your progress with the community:

• Global Rankings: See how you rank overall on the platform
• Stage-Specific: Compare with others in your startup stage
• Weekly/Monthly: Track recent activity and top performers
• Category Leaders: Top contributors in specific skill areas
• Regional: Connect with top entrepreneurs in your region

View your progress and rankings in the Gamification Dashboard or check the Leaderboard.

Yes! Premium users can create custom quests to get specific help from the community:

Quest Creation Benefits:

• Targeted Feedback: Get input on your specific challenges
• User Testing: Have community members test your MVP or prototype
• Market Research: Conduct surveys and interviews
• Validation: Test assumptions with real entrepreneurs
• Network Building: Connect with people interested in your startup

Quest Creation Process:

1. Define your quest objective and requirements
2. Set reward amount (in PivotCoins)
3. Add verification criteria
4. Submit for review (ensures quality)
5. Once approved, your quest goes live in the marketplace
6. Community members complete your quest
7. Review submissions and distribute rewards

We maintain quality through a multi-layer verification system:

Reputation Scoring:

• Quality Ratings: Quest creators rate completion quality (1-5 stars)
• Completion Rate: Track record of finishing accepted quests
• Timeliness: Meeting deadlines and response times
• Community Feedback: Peer reviews and endorsements
• Verification Success: Passing AI and manual verification checks

Verification Methods:

• AI-Powered Validation: Automated checks for quest requirements
• Proof Submission: Screenshots, documents, or links as evidence
• Peer Review: Community members verify certain quest types
• Manual Review: Platform team reviews high-value or complex quests
• Trust Levels: Higher reputation = access to more valuable quests

Fair Play: Gaming the system or submitting low-quality work will reduce your reputation score and limit quest access. We're building a trusted community!

Becoming a mentor is a rewarding way to share your expertise while earning:

Application Process:

1. Submit a Mentor Application
2. Share your professional background and expertise areas
3. Our team reviews your application (typically 2-5 business days)
4. Once approved, complete your public mentor profile
5. Start contributing content and earning

Earning Opportunities:

• Recurring Cash Commissions: Earn 10-25% monthly on all referred subscriptions (as long as they stay active)
• Bonus Coins: Lower tiers also earn 50-75 bonus PivotCoins monthly ($0.50-$0.75 value)
• Progressive Rates: 10% on Ideation/Validation/MVP, 15% on Launch, 20% on Growth, 25% on Investment
• Content Bonuses: Get paid for published blog posts and guides
• Lifetime Value: Continue earning monthly from each referral as long as they remain subscribed

Example: 10 active Investment tier referrals = $247.50/month recurring income. Top mentors earn $500-2,000+/month through referrals and content.

We look for mentors with real-world entrepreneurial experience:

• Startup Experience: Founded, co-founded, or been an early employee at a startup
• Domain Expertise: Deep knowledge in specific areas (product, marketing, tech, fundraising, etc.)
• Track Record: Demonstrable success or significant learnings from your journey
• Communication Skills: Ability to explain concepts clearly and provide actionable advice
• Commitment: Willingness to contribute content regularly and engage with the community

Don't worry if you haven't "made it big" - we value mentors at all stages who can share authentic lessons from their entrepreneurial journey.

Yes, to prevent spam and ensure quality interactions, we have tier-based messaging limits:

• Free Tier: Limited daily messages, connections only
• Paid Tiers: Increased daily limits and conversation caps
• Premium Tiers: Highest limits, group chat access, file attachments

Limits include:

• Daily send limit (messages per day)
• Daily receive limit (incoming messages cap)
• Active conversation limit (maximum ongoing chats)
• Cooldown period (time between messages to new contacts)

These limits help maintain a high-quality community and prevent misuse.

You have full control over your messaging privacy:

• Privacy Levels: Choose who can message you (Everyone, Connections Only, Nobody)
• Message Requests: Unknown senders appear in requests for you to accept or decline
• Blocking: Block specific users from contacting you
• Vacation Mode: Set auto-replies when you're away
• Reporting: Report inappropriate messages for admin review

Configure these settings in Messaging Settings.

Earnings depend on your referral volume and the subscription tiers of your referrals:

Coin Rewards (All Users):

• Per Conversion: 100 PivotCoins ($1 value) when referral upgrades to any paid tier
• Example: 10 referrals who upgrade = 1,000 PivotCoins ($10 value)
• Maximum Discount: Use PivotCoins for up to 40% off your subscription

Cash Commissions + Bonus Coins (Mentors):

Coins never expire! You can accumulate PivotCoins indefinitely and use them whenever you want.

Cash commissions:

• Recurring: You earn commissions as long as your referral maintains an active subscription
• Monthly Payouts: Commissions are paid out monthly (minimum $25 threshold)
• No Expiration: Unpaid balances roll over to the next month
• Lifetime Attribution: You're credited for the lifetime of the customer

Pro Tip: Focus on quality referrals who will get long-term value from the platform. A smaller number of engaged users beats many inactive sign-ups.